Our Reviews

The sells people are awesome

I am not unhappy with the service but very disappointed that you were unable to provide a shuttle to take me work when I dropped it off. When I was contemplating buying the car, the sales manager advised that I would have valet service (like I had with my Mercedes). You did away with that benefit and gave me a shuttle for the next service. This last time I was told that the shuttle service was only for 5 mile radius!

Kacey is the best advisor. Thank you so much for your help 🙏🏽

The staff including service advisor, mechanic's, service manager & general manager are all Outstanding! I have had some chronic issues with my vehicle and all have been VERY helpful trying their best to resolve. Hopefully, my GMC is "cured" from the electronic gremlins that seem to possess it.

The tremendous level of service I receive from Kacey Burriss has been the same since the first time I had my vehicle serviced at Koons Clarksville Chevrolet. She is always attentive, professional and efficient when getting me in and out of the dealership. I wouldn't expect anything less.

Quick, excellent service. Dave Hammond is the best.

Excellent experience as usual. Lynn, the service manager, is extremely helpful, friendly and maintains excellent customer service.

All of the service coordinators are very professional and service oriented. It was a pleasure dealing with them. I would have preferred that it didn't take a week to complete the work. Being without a vehicle for a week is quite inconvenient.

No pressure environment

Oil change and tire rotation. In and out in 1 hr and 20 minutes. Great job. Thank you

good

I am pleased that my truck was fixed and seems to be running well. The customer service was great. There is one thing that I don't understand. Why have appointments when they don't mean anything? Everytime I come at my scheduled appointment I end up having to drop the truck off and it usually doesn't get looked at for a day or two. It would be much more convenient if the appointment was for the actual day it would be looked at. It's tough finding rides to work in the mean time.

In April I special ordered a vehicle from Koons Chevrolet in Clarksville, 4.5 months later I saw my vehicle on their website for sale to the public!!! When I went to the dealership, my vehicle was on the lot for sale to the public. Imagine how if felt! Josh, the mgr, I ordered the vehicle from was on vacation, and Derick, the mgr, on duty said there wasn't any information to show we even ordered a vehicle. Took a lot of convincing Derick that I ordered this truck and to have him hold it for me so I could get back with my trade. He finally agreed to hold it and I purchased it 2 days later. Jordon, the finance person, wasn’t very professional, he just gave us papers and said sign here, I had to ask what each paper was so I knew what I was signing. Never heard anymore from Josh, and never received an apology for not notifying me truck was in, or putting it on the lot. Koons Chevrolet in Clarksville needs to create/improve their process for Special Orders and the way they treat their customers. We have been dealing with this Chevrolet location for over 30 years and this was the worst experience.

Jack was fantastic, no pushy but kept me updated when new vehicles came in that I might be interested in. Would recommend.

Service was quick and seamless

Kacey and the other lady in service department are Exceptional!!

I thought I explained the problem well, the person did not show me the notes and just had me sign. They wasted 2 days of my time looking at the wrong thing. I said a 3rd of my screen does not work and another screen doesn't work at all. But they put in their notes it goes black when I drive, so they took it on 3 unneeded test drives. All for it to be a software update that was needed. So I'm thankful for the other guy who finally listened to my problem and figured out the issue within 30 mins.

David was outstanding during my visit…professional, attentive, and kept me informed every step. After a past experience that left me hesitant to return, his service completely restored my trust in the dealership.

Friendly and knowledgeable

The Engine air filter was not change, even though i asked for it to be change. This was the last appointment for the day and clearly the mechanic team just wanted out.

I arrived about 30 minutes early and was seen right away. I believe I was done before noon. I live close to Annapolis but I choose this store because they always give outstanding service.

Kasey was wonderful. Service was fast.

on time - friendly and professional

it went fine.

david did a great job! and the dealer worked with me to get the right numbers.

great.

Service was excellent.

I am a faithful customer to KOONS Clarksville because Dave Hammond, my service advisor and Tom the mechanic are exceptional. Every time I come they are working to do their best for my family and I. I do not feel like I am being taken advantage of like at some other KOONS I have been to. As long as I am in the DMV, I will be a customer to KOONS Clarksville.

We had a fantastic experience buying our new 2025 Chevy Traverse Z71 from Koons Chevrolet GMC Clarksville! The entire staff was incredibly friendly and accommodating from the moment we stepped onto the lot. They answered all of our questions and made the entire process feel smooth and pressure-free. We never felt rushed and they went above and beyond to make sure we were happy with our purchase. We absolutely love our new Traverse and highly recommend this dealership to anyone in the market for a new vehicle!

Service was quick, happy about that. However, halfway home check engine light came on with a notification to check the air induction system and transmission system. Upon arriving home, open the hood to find the some of the sensors that were disconnected weren’t reconnected following service resulting in the check engine light on. I reconnected and reset the system to resolve the issue but after spending over $200 on service, I shouldn’t have to come home a perform a diagnostic on why the check engine light is on.

I was registered right away, the staff was very helpful and friendly, and the work didn't take long at all!

Very good

Scott was awesome

Very god experience excellent service excellent behave I like it she take me nicely with respect. She’s so nice thanks

My service advisor was Norwell and he was able to save me over 5 hours of labor charges by modifying a tool so they didn’t need to pull out the entire center console. It was very appreciated and saved us both a lot of time. Thank you!

I was told the repair would take to take 1 to 1 1/2 hours so I decided to wait. If I had know it would take 3 hours I would've not have waited.

It began at the beginning - Luis is exceptional. He goes above and beyond addressing every concern with patience, support and knowledge. He has the ability to grasp where the customer is at and what may be the best! The entire Team was accountable, supportive and focused on the best possible outcome. From management, finance and sales-undoubtedly the very best!

Nick did a great job of answering our questions and meeting out purchase needs.

Maybe change the channel in the waiting room.

Friendly courteous and wuick

No issues. Very short wait time

It’s was efficient service didn’t have to seat for a long period

The scheduling and pick up was good

Salesman was easy to deal with and we were in and out in 2 hours

Total waste of time

The Service Team is always pleasant and efficient in setting up my vehicle for the service I requested. I have been dealing with Dave Hammond over last several the years with my 2023 Traverse.

Kacey always does a great job as my service advisor. All wirrk was done as advertised.

There was a miscommunication between the call center scheduler and the dealership. When I arrived for my appointment, the staff informed me that the service I was scheduled for isn’t typically done in the afternoon, as it takes more than an hour. Fortunately, they called someone and were able to fit me in despite the scheduling error — that was definitely a plus. A few things to note: I’m not sure what was actually completed during the recall appointment, as I never received the final service write-up. The associate said it wasn’t ready and that it would be emailed, but I haven’t received it yet. They forgot to reset the oil light in the car. I checked before leaving, and they confirmed the oil was replaced, but I don’t know if the oil cap was changed or inspected. Overall, I appreciated their effort to accommodate me, but better communication and follow-through would have made the experience smoother.

Timely service accurate estimate

Very courteous service. Clear communication and updates on service and pickup

Dropped off the vehicle and waited for completion. Work was done much faster then expected.

David Hammond is always so helpful. The drop off and pickup process is always so smooth.

Exceptional as always!

Dave Hammond was very informative and helpful in this difficult situation and kept me informed throughout

Casey was very cooporative and did oil service for my 2 vehicles without much waiting.

They performed the recall work quickly. But now my phone isn't working with the car.

I dont prefer to go this service center for service worst

Great deal

My service rep was very professional and polite

Best service and in a timely matter

Dave was great. I was in and out. My experience is always great

Mayed is excellent! He made the process very easy. He communicated regularly with me. I already knew what I wanted when I went in. He helped me solidify and buy my dream car!

Great service.

Took over a week for car to repair. Had to call service advisor on a daily basis for update. They would neither ans phone nor hv the courtesy of calling back.

dissapointed that I requested "Corvette" mechanic to work on my car as I always do. This was not done by Corvette guy and the one who did it apparently overfilled the oil. I started it up and after making a bunch of clanking sounds while trying to turnover it finally started and was blowing smoke out of the exhaust. Apparently master mechanic on site looked at it and determined oil was overfilled. They emptied out new oil and did replaced it again. Was still blowing out smoke, but after a test drive it must have blown out all the oil issues and is now running fine. This is why I always request corvette specialist to work on my car! I also have interior lights which don't go out until 5-10 minutes after turning car off. These are the lights on the rear view mirror, and they remain on while driving. Shut off on their own after 5-10 minutes after car is turned off. They never got the chance to check them out.....

Called Josh got a fair price went to dealership truck was ready paid for it very smooth deal

Well it took me three tries before I was able to talk to a service advisor to ask my question that I had and to make my appointment for my oil change. First time left a message with a service advisor. Second time the service operator said she would leave a message with a service advisor to return my call never heard from one and not sure if a message was ever left for one. The third time around I just ask for a service advisor and finally was able to ask my question and make my appointment. The day of my appointment everything went well.

I love the work at your service department does. I like all your managers there especially Dave Hammond. The only cause for I guess my concern is the cost. I realize cost are going up everywhere but it seems a little ridiculous and the price you charge just for an oil change. Lots of places, give free tire rotations with the oil change and then you charge for that also.So I am starting to get a little reluctant as to whether I bring my vehicle in there for the oil change at the prices that you’re starting to charge.

Dave Hammond my service advisor is AWESOME!!!. Dave kept me informed from start to finish in regards to recommended service of my vehicle. He is always thorough and professional.

GREAT SERVICE WITH LITTLE TIME?

Javon Page was very helpful, efficient, and patient.

Very nice people

Hello, I was provided with excellent service! Everyone was so kind and friendly and they answered all of my questions. It has been over 25 years since I had purchased a new car. I had been buying used vehicles. When our 2 Expeditions died in the same month, we didn't have the time to look for more affordable used and larger SUVs. Thanks so much for an excellent 1st service maintenance visit! Have a wonderful and a Blessed week! Phyllis Ballard

Have bought 12+ cars from both Win Kelly/Koons Chevy dealership. Always treated well & going the extra mile. Rico was our salesman & Josh made the swap with another dealer happen so I could have my 2026 Red Acadia Denali!

Nice experience

Outstanding

Dave was great as usual. I never have a problem with.

Took my Acadia in for a noise problem that I could only describe as sucking through a straw from an empty glass. David H. and the service dept. did not even snicker at this but did their own diagnostics and found an exhaust bracket snapped. Within 2 days I had my Vehicle back, just as I was told.

Very good and very helpful

It was very smooth, you worked with me, and it was very personal.

Friendly, professional, clean, quick

It was a routine inspection plus check on a warning I was getting that found a lot of issues and ended up costing $4400, so I have a bit of sticker shock, but that was the only significant service costs on a car I have had since 12-18, and have driven 45K miles, so was due. Service personnel were all great.

Kacey Burris and the service team are top notch!

Amazing experience from meeting with my sales person moeed Karim to Jordan , everyone was very helpful and made our experience memorable especially helping me pick the right Yukon xl as surprise gift for my wife. Very appreciative of the team , ty so much

Good experience

Everything has on schedule and service representative, techs were outstanding.

Dave was excellent in the service department. He was friendly, funny, and kind to my kiddo. This was my first visit to the Clarksville service department and I will definitly be coming here now to get my car serviced.

/work was done in timely manner. PLEASE SEND COPY OF INVOICE.

Brought my truck in for service on for service on November 7,2025. When I attempted to pick it up, it had no power. No one could explain the issue as it did not exist before I brought it in. To make matters worse the loaner I was given was filthy on the inside and there has been problems with air in the tire since Friday. My service representative, Mr. David Hammond has been excellent. I appreciate his support and attentiveness to this matter.

You fixed my problem a lot faster than I thought it would take and it was under warranty, and you gave me a ride home and back to get my car, so it was all great.

The staff was curtious and attentive. The finance manager was exellent at review various purchase senerios.

Quick and simple fix.

Service was completed in a timely manner while I waited.

Always GREAT service!!!

Dave was very helpful in resolving a concern I had.

Jack was wonderful to work with he was patient with me while I took my time deciding what vehicle I wanted. He did not pressure me to except or settle. He found the exact vehicle that I wanted.

Good services !

It was a great experience dealing with everyone at the dealership

Kaci is awesome

I had to return to the shop, which made me lose a day of work after the first time.

On time service and experience staff

Kasey is fantastic 👏...she's the reason for frequent schedule visits/returns service the Yukon 24...hadn't thought about anyother dealership.

work was done quickly and correctly. they were very transparent with what was being done.

Excellence in customer Service. Hernan was very professional and punctual. lobby people are also very gentle.

Easy to set up an appointment, fast, courteous service in the Service Dept. via Dave.

Overall great experience. Rico made the process smooth and easy

Kacey always treats customers the right way. The service department is highly efficient.

The whole team was excellent. Rico was a great, intelligent and pleasant salesman. From my initial contact with Isha to finance work Hamsa, the BEST experience I’ve had in 30 years of buying cars

Again. Great service. Thank you Kacey

Awesome great salesman very helpful

Dropped off for oil change and requested a review of brakes. Realizing it was a late AM drop was not sure all could be done on the same day, especially since service dept. appeared to be very busy. I was kept abreast by Dave H. On progress throughout the day . I was fortunate that the mechanic was able to take care of replacing brakes before the end of the day. Being the holiday season it would have been a big inconvenience if car had to be leftover night. I think staff at Koons realized this is a situation all customers are facing.

Best buying experience ever, need a vehicle? Go to Koons of Clarksville, the whole team is fantastic.

We brought our Acadia in with what we thought was a warranty issue. I turned out that our serial number was not covered. However, Dave had the vehicle checked out and advised it did needed a new shifter. He advised us of the estimated time for repairs and also contacted Ally about possible coverage. David as always kept us updated all the way through the process.

Had a plug placed in my driver's side rear tire.

Great service

Great communication and customer service.

Over charge

Service managers Hernan and Kasey were excellent service managers and treated me very well

It was great In and out quickly Everything explained Answered all my quedtions

Dave Hammond is our service rep and as he always does, he takes very good care of our vehicle, he makes sure that all of our questions are answered and if we he have any concerns he is able to ensure us that he gives us the best advice, we truly enjoy working with him.

We won't be using Koons anymore. My truck was there for 3 days for an oil change, warranty seat repair, and to check the brakes. The service advisor never reached out to me the entire time it was there unless I called first. THIS IS NOT CUSTOMER SERVICE. The brake issue was not addressed during the 3 days that it was there. I will take it elsewhere going forward.

Very good

Kacey Burris has always gone the extra mile. Kacey knew we were going on a trip and when our vehicle was ready for pickup and the service department would close before we could get there she met us at 6:15 am the following morning so we could stay on schedule. Thank you Kacey

The process was quick and painless and it was easy to get approved. They had the vehicle ready and waiting for me to do the test drive. Everyone was beyond friendly and helpful. Will definitely be back in the future for another vehicle from here. Special shoutout to Javon Page who made it all happen.

My salesman Mayel was excellent. All the Koons staff were great. Very nice and did everything they could to put me in my new truck

Very friendly and helpful

My salesman was the reason that I bought from this dealership. He was absolutely wonderful!

Javon, the sales agent was great. I am still very skeptical about the loan rate. With an 850 credit score, I can't help but feel that I got taken by the interest rate that they said was the lowest (almost 7%). I will refinance asap.

I took my Silverado in for an oil change/tire rotation/inspection package. My favorite service writer, Dave, was handling another customer. Mr. Fernandez offered to help me. I presented him with a discount coupon ($139.99) on the service that you mailed to me. He looked befuddled by that. I then showed him my last service invoice from Koons that recommended a trans. fluid change and front and rear differential fluid change. Clearly, he did not understand what I was asking for. He gave me an estimate for $743.47 for all of the services which I agreed to. I received no phone call, just a text came saying pick up the truck. The invoice upon arrival was for $1,073.49. He didn't apply the coupon and charged me double for the differential service. Fortunately, Dave was there and helped straighten this out as Fernandez did not include the cost of fluids in the estimate. I wound up paying $829.39 which I felt was fair once Dave explained it to me. I am old and really don't need aggravation like this, I never had issues with Sport Chevrolet in Silver Spring and my wife thinks I should go back to using Sport. I also own a 2025 GMC Terrain which I bought from Koons in March. Please give Dave a good review, he is very good. I am not sure if Mr. Fernandez is ready to deal with the public.

Scott was awesome to work with. Very knowledgable and help full without being pushy. The dealership had a great selection of SUV's, so we had plenty to choose from and we are very happy with our selection as well as the whole process from sales to finance. All a great experience and that doesn't seem to happy often anymore.

The service went extremely smooth, was quick, and the communication was great!

Everyone was very helpful. Kacey was very responsive and was very clear on what was going on with my vehicle. This is one of the best experiences I have had at a dealer and I will keep going back here.

Quick appointment and on time delivery

First time coming here and made an appointment for a drop off for an oil change and tire rotation. When I call 5 hours later, I was told not touched yet that walk ins come first. I was never communicated at first better off come as a walk on. Also, after oil change complete, the reset oil change was not reset too 100% oil life

Outstanding service, everything was done in a timely manner and the quality of the work was excellent. Highly recommend Koons Chevrolet!

The service that Koon's professionals provide was great. It's the third-party vendor that is used to remove scratches from the alloy rims. They were scheduled to work on two of my rims and didn't show. This is the second time that my vehicle was in your shop for service and rim repair and the rim repair didn't get done. I'm think that the insurance I purchased from your dealership was a mistake, since the work is done by a third-party.

Dave the service customer service representative I had for the repair and maintenance required for my Chevy Volt were outstanding. His experience and knowledge kept me informed on my car status while repairs were being done, giving me updates on the status of my Volt to include, cost estimates that were almost spot on. The parts required were in stock and service was very satisfactory. I am very satisfied with the work done on my Volt by their Highly qualified Voltec Mechanic which made the repairs in record time. Thank you for your exception service, I will be back

My recent experience at Koons was excellent. I called on a Thursday morning regarding my check engine light coming on. I was given an appointment for Friday morning. Anisha went above and beyond with having the issue addressed and fixed and was on my way back home by 10:30am. She kept me updated throughout the whole process. She is an exceptional asset to the Koons team.

Kacey is the best service advisor she’s just wonderful

N/A

I've been a customer for a number of years now, I have no complaints with my service. Everyone is very friendly and helpful.

Jack did an awesome job - smoothest trade/purchase I have ever done.

Amazing staff and very knowledgeable wonderful car buying experience

Jack did a great job and appreciated the service given by Ray as well. Will be sure to recommend both in the future.

Service was great. Multiple people greeted me when I arrived and my service appointment lasted less than an hour, all work done perfectly.

Dave Hammond, the service advisor, replaced my oil and informed me that I may need new breaks in the near future. I also asked him to please check my battery as my battery needed a jump start that same day. Nothing was wrong with the battery. I had my hazard flashers on too long with the car off. Dave Hammond is always very polite and friendly. He is trustworthy and I prefer going to see him when any service is needed for my car. He was the first service advisor I met when Koons acquired the previous car dealership. Thank you Dave for always doing outstanding work.

Good

Awesome!

The salesman was great! Had everything ready when we got there. Can't say enough positive about the tean from sales to finance everyone was great!

It was a pleasure everything was done so fast and very professional all the way through

have great service from Dave, my Advisor

Always nice to go there for service

Everyone was helpful and professional!

Great sales team.

Very friendly and kind!

The work on the vehicle was fine. However, I had a question about pricing. I left 2 messages for the service manager to contact me so that we could discuss. He never responded. Very disappointing ... With this kind of customer service, it makes it very difficult to even consider Koons for future repairs.

Great service and nice people.

Very streamlined. Answered any questions we had. In and out in less than 2 hrs.

Kacey is Awesome. The whole team was great, the lady who answers the phone and transfers people was great. Friendly and really seem to care about customers and our vehicle. Mechanics were friendly too. All around a good experience. I will be back.

Thank you for an amazing experience!

Kacey is great and the service manager really seeks to ensure the customers issue is resolved.

I've used Koons Clarksville multiple times in the past for my 2016 C7 Corvette and never had an issue. I brought it in on Monday 1/19/2026 for a regular oil change. All was well until I received the bill... $254!! I was told that they used Mobile 1 oil Synthetic Oil like it was the holy grail! $166 for less than 10 quarts of oil. Note... my C7 is not a Z51 which requires 9 quarts. Either way... that's ~ $16/quart. WTH?? You can buy 5 qts at AutoZone or Walmart for $30 or less. Sadly... I was never told how much to expect for the oil change. Won't happen again.

I did not get the service I expected. Maybe it was a communication issue. The person who checked me in was not the person who checked me out. I wanted to get the EV multi service that was advertised on the webpage but when I got home I discovered that the only thing they did was rotate the tires! There was no battery inspection, no multi point inspection, no fluid checks etc. I really wanted to get my EV thoroughly checked out before my warranty expired. Very disappointed.

My experience was great! Mr. Dave Hammond provided excellent customer service and advice.

The time it takes to chang the oil and filter on my Buick LeCross has improved since the last time I had it changed six months go. Good. Keep improving.

Better than I expected

Great service as always. I normally drop my truck off for service, but this time needed to wait. It was done quickly and professionally.

Great service, super fast and service team is always great to work with.

Javon was great to work with. He followed up with several phone calls after my purchase to ensure everything was ok.

I bought my truck from Koons in Clarksville about 4 months ago. This was my first experience with the service department there and I was extremely disappointed and frustrated. I will not be going back I dropped the truck off at 7:15 in the morning. All of the requests I had added to my appointment request a week prior to the appointment had been ignored so they didn’t have a part that they needed to fix the truck. They took the car to do a 15,000 mile check up. I also asked them to install a brake controller which initially the woman told me they didn’t do because my truck came with the capability already installed. I questioned her and she said she would ask the mechanic about it. I left the truck with them and expected somebody to give me a call sometime during the day to tell me what the estimate was before they did the work. Every other garage, even dealership garage, that I’ve ever been to does this as a matter of course. Koons did not do this. Instead, they didn’t get in touch with me all day until 445 when I received a generic email that said my car was ready to be picked up. When I got there, they told me that they had written down the wrong phone number and we’re unable to get in touch with me.(although they did have my email clearly), so they had gone ahead and done the work without my consent. They charged me almost $200 to install this brake controller. If I had known that was the price I would’ve said no because I have a friend who would’ve done it for me for free. But, even worse, was that they installed the brake controller without using the bracket that it came with and installed it in a very awkward position so now my knee hits it when I sit in the seat. I’m very upset. I could move the brake control controller myself, but The truck has now been drilled into by Koons. I have only owned this truck for four months and now I feel like there’s a big problem with it due to the very people I bought it from.

From start to finish, the experience was the worst I've had since my first visit. Customer service rep won't honor my GMC coupon, the wait was ridiculous, and the representative ignored my concerns or questions.

Really straight forward, process

Everyone was great. From Scott to the finance guy. Thanks for making this and easy process.

Worse appointment ever could not get a call back to discuss my car

i tried to buy a Yukon from autonation; Ig burton...sale was a layup and they seemed not to care pulled into Koons Jack Pepal said hello..........i found out his background was in fixed ops..............he wrote up order picked up truck and jack T/O ed me to F and I jason Egan great young man..........both are a credit to auto industry these two do it the right way i will be buying the extended warranty when i visit for first LOF Tom Lindsay tom@lindsaysfishcamp.com

Your customer service is outstanding in all aspects!!!

It was service as expected and I will return.

Everything went exceptionally well; came in & was helped right away. Service was on point as in the past.

Dave provided great customer service and clear communications from the moment my Silverado was dropped off to when it was ready for pickup. I highly recommend Koons Clarksville, MD for your GM maintenance needs.

I had an excellent service experience at Koons Clarksville Chevy GMC. My service advisor, Dave Hammond, provided outstanding customer service—he communicated clearly, kept me consistently updated, and made the entire process smooth and stress-free. Peter, the mechanic who worked on my truck, is truly amazing at what he does. His expertise and attention to detail were evident, and my truck was serviced perfectly. This team works exceptionally well together. Hands down, the best team ever. I highly recommend them and will definitely return for future service.

I had my Corvette serviced for an oil and filter change along with a general inspection of all other systems. The inspection resulted in a need to change the brake fluid. Everything was done correctly the only issue was it took 2 days to complete.

Fast, polite, friendly service First time EV serviced and felt the cost was very high.

excellent service

Great experience.. Oil change in and out in 40 minutes.

I was very unhappy about the communication from the service department. I dropped my truck (still under warranty) off on a Sunday night for a 7am Monday appointment. I finally called Tuesday afternoon and was told that I had a bad throttle body and they were waiting to hear if Chevy would approve a new one or rebuild the old one and they would call me back. I called again Wednesday afternoon to be told by another employee they never rebuild throttle bodies and I would need to wait 2-3 weeks to get a new one. Again, another 24 hours passed and I had to call for an update as someone was supposed to get back to me Wednesday about a loaner car for 2-3 weeks. Thursday afternoon I was told the parts were coming in for a rebuild (after being told the day before they don't rebuild) and that the truck would be ready Friday. I CALLED AGAIN Friday afternoon for an update and was told the truck would be ready Saturday. I CALLED again Saturday finally to be told the truck would be ready in the evening. Not ONCE did I receive a call from the service department about the status of my truck. I am in the customer service industry and I was appalled that I had to call every 24-48 hours and got vastly different reports on the status of my vehicle.

Handled everything very quickly and gave me a loaner for the day so I can get back to work!

I want to sincerely thank Kacey for the outstanding customer service we received. After a very frustrating experience at the Laurel, Maryland Buick dealership, where poor workmanship either resulted in a stripped bolt or a known issue that was never disclosed to us, we were left dealing with the consequences and having to pay for the repair ourselves. Their customer service was extremely disappointing. Kacey went above and beyond to make sure we were taken care of from start to finish. She communicated clearly and consistently, especially when I had to leave and bring my vehicle back, and made what could have been a stressful situation feel manageable and professional. This dealership provided the best customer service we’ve experienced, and Kacey’s attention, transparency, and follow-through made all the difference. Highly recommend — especially working with Kacey.

This was probably one of the best dealership experiences I've had! I took my Hummer EV to ig Burton, which is much closer to me. Their service department kept stringing me along, pushing appointments WEEKS out to fix something that turned out to be relatively simple. Way to go Kacey Burriss!

very good

Service was excellent!!

Dave is the best !

Great tech.

I traded in my 2023 Buick and put $10,000 down on a 2026 Trailblazer RS, and the experience was extremely disappointing. I came in with a Capital One pre‑approval, but the dealership told me it was denied. After checking my credit report, I found out they never even submitted it. Instead, they ran my credit through multiple other banks without my permission. That is dishonest and unacceptable. Right after leaving the lot, the car had issues — steering wheel vibration over 50 mph and a glitching infotainment system. The service department fixed the bad tire and updated the system, but these problems should have been caught before selling a brand‑new vehicle, especially after putting down such a large payment. I love the Trailblazer, but the lack of transparency with financing and the poor quality control made this one of the most frustrating car‑buying experiences I’ve ever had. Dealerships need to stop misleading customers. Being a young black woman purchasing on her own, this was a major learning experience for me.

The initial process was great but we made 2 trips back to the dealership for a part they said needed to be installed, just to find out after 2 wasted days, it doesn’t even actually go on the truck. Also we were pretty much called liars about a paint issue that occurred from the bow being put on the truck the night we bought it from the dealership.

Appointment was easy to schedule and service was completed very quickly.

Anisha was great! She was kind and acknowledges you as soon as you walk in.

Meek did an exceptional job and will be my advisor going forward

Came in for oil change, tire rotation and recall notice. I waited for the vehicle. It took a little over an hour. All good.

Both the sales and service departments have treated us great and taken amazing care of our vehicles.

The internet sales staff was very friendly and knowledgeable. I will give Koons of Clarksville another opportunity to compete for my business next time I am shopping for a vehicle.

They were great and took care of my car!

As always David Hammond and the rest of the service staff greeted us with a smile as they remained professional and friendly processing our repair request.

Kacey and Jason did a great job fixing my truck. Thank you

I had a great experience during my recent service visit. The gentleman who checked me in was very friendly, and the other gentlemen in the area came over and started talking to me. He had me cracking up, and asked what I was having for dinner that night and I told him left over salmon so he invited himself over for dinner and even invited the man who checked me in! But he said he doesn't like salmon and if I were making clams he'd come over. Needless to say I was laughing and I wish I remembered their names, of course Kacey who I deal with is always great and she told me that I had a good amount of money in rewards so I used that towards my payment. It was one of the more memorable and pleasant experiences I've had!

Javon, was excellent, he listened to everything that I wanted and was able to identify what was important to me and was able place me in a vehicle that met all my needs.

Pleasant experience, service was completed promptly.

Very professional, helpful and understanding

Excellent experience as always

Great

Smooth and easy, no pressure.

The Service Specialist was excellent and extremely informative throughout the entire process.

I was disappointed that I could not strike a deal locally and for the first time, performed an internet deal. The internet sales manager and Jack our sales adviser were both excellent professionals. I really enjoyed the business like, no pressure to buy demeanor. This vehicle was for my wife who had very specific requirements in terms of what she did and did not want.

They identified quite a few things that need to be replaced within the car. Had an honest discussion with Dave that almost 3 grand in repairs wouldn’t guarantee something else won’t happen to the car. 2016 chevy cruze pushing 113000 miles.

The best

Dave and the rest of the staff are excellent! Honest, professional, and friendly work and interactions across the board. Will be doing ALL my major service EXCLUSIVELY at this dealership.

Great sales staff and finance team.. alot can be said about this place but I will keep it simple. A great place to purchase a vehicle.

Kacey is an outstanding adjuster. Service was prompt and professional as usual. The mechanic did a great job and used floor and seat protectors. Great dealership!

Rico was excellent. He made the process smooth and easy.

I purchased my brand-new car in December of 2019. I also financed a service contract. Since then, my car has continued to run excellently. I'm prompted for regularly scheduled services (approx. every 5,000 miles). After scheduling my appointment and arriving on time, I was immediately checked in. I choose to wait for the service. While waiting, I am provided with a text number where I can check on the status. The work is regularly completed within an hour and a half. All of the costs have been covered by my contract. All the personnel from the check-in until the delivery after service are very knowledgeable, helpful, and friendly. There are service locations closer to me, but I greatly appreciate the service that I get at Koons Chevrolet GMC Clarksville.

Living three hours away it was no hassle and salesman’s and finance manager was very helpful. I usually deal local but will most likely be going back.

Dave Hammond was the service provider I worked with and he is fantastic. He was able to explain what servicing needed to be completed and then work efficiently with his team to get me in and out. I’ve been coming to the Clarksville dealership for about 10 years now and I consistently have a pleasant experience. They do great work on the vehicles and match that with great customer service.

Services Department person at the time very upstanding and professional service done a timely manner.

Excellent service. Kacey was awesome as usual.

Great service as usual. The service advisor was excellent got me in and out real quick

Easy transaction

I worked with Rico on getting my truck. He was very well knowledgeable of the vehicle and answered all my questions. Any issue I had with the vehicle he took care of it in a timely manner. He was very respectful.

7 am appointment for Recall - airbag replacement and oil change. Easy, friendly and the waiting room was fresh and clean.

Very professional; friendly, knowledgeable

The sells people are awesome

I had a very positive experience at Koons Clarksville - I don't believe in perfection, but this experience was pretty close. My TURBO was compromised at another service shop, and KC honored the warranty and provided me with a loaner free of charge during the repair. I am glad to have my car back, and thankful for the work that was completed.

Excellent service—fast and very friendly.

Staff was professional and they explained my options and repaired my vehicle.

Javon and Hamza were outstanding with their service to me. No pressure, just great service. I enjoyed buying my new truck from Koons.

Jack was very responsive and helpful. He was willing to work to find the best solution without being overbearing. The car buying process was one the smoothest and easiest experiences I have had.

As usual, the service was impeccable!!!

Anishia Was PERFECT Very Accommodating And Transparent With All Of The Information

Quick and easy had a great experience at the dealership sales person Arikha was great gave me all info I needed very happy

Scott was a great help. As soon as we park in the parking lot, He came out and greet us right away. Within 2 hours we drove away with a brand new 2026 Traverse. I will recommend this dealership to all my friends.

I was in and out within 45 mins. I was ready...

easy and friendly environment

Quick easy scheduling and the Yukon was finished by 10:30.

Quick.

Very efficient check in and on time. Very nice, comfortable waiting area. In and out quickly and informed of service performed.

Everything went smooth and easy. The Sales Manager, Salesman, and Finance team was nothing short of fantastic. Third vehicle I bought from this dealership.

Very quick service. HOWEVER, I noticed a couple of issues that weren't apparent until I received the invoice electronically: 1) I was asked upon arrival if I needed a tire rotation, to which I replied "NO". I had this service with my last oil change. But I was billed for it and assume the work was completed ... despite that I implicitly said I didn't want it. 2) I scheduled my appointment online for an oil change and cabin filter change. The latter does not appear on the invoice, so was the work not performed??? I was told by the service advisor that I needed to replace the rear wiper blade and ENGINE air filter, which of course I agreed to. Would the cabin filter had been included even though not specifically shown on the invoice? Needless to say, this is the first time I've been rather disappointed with Koons service. Your prompt response is appreciated. Thank you.

Mr. Stark called and checked on my experience. He did a great job checking in and I appreciate it

I came in for a simple oil change on my brand new vehicle. Dave Hammond was my service advisor he was very patient, professional, and kind during my visit. He made sure to keep me updated on my vehicle. I hope to have him as my advisor in the future. Additionally while waiting in the waiting room a mechanic came out to tell another customer that the service she came in for was unnecessary after looking at the vehicle. Showing you are a reliable trustworthy dealership. I will be coming back to Your shop for all of my services and mechanic needs. Thank you for all your hard work!

Good

I had an oil change at the end of the day, anticipating a wait , but it went very quickly. Kacie took great care of me!

Luis was very attentive. He listened to both of us and made the whole experience very easy and comfortable. The dealership was clean and everyone we spoke to was respectful and they made the whole car buying experience more pleasant.

Car was prepared well for checks and purchase. The salesperson was very friendly and helpful. However, repeated solicitation for purchasing extended warranty, etc., during finance, though I said up front that I won't buy any of those, was not a pleasant experience at all.

It was smooth as can be and Luis and the manager Derrick were awesome. Luis was incredibly knowledgable of the vehicle which helped us a lot. Great experience.

Excellent

It was great I came for an oil change and I was back on the way before I could read a chapter in my book

Fantastic. Fast, many appointment times available. They made it very easy and did I mention fast !!!! Really happy with the dealership. I buy a new truck every 24 months so I spend a lot of time in dealerships, I was very happy with this dealership and I really hope the sales department is as good as the service department!!! Maybe I found my new dealership

Service was provided on time. Technician answered all questions and was courteous and knowledgeable.

very efficient use of time,short visit

great people

Everything went very smoothly. Dave made sure I knew everything that was going on with my car. I was out in flash!

Excellent and professional service from Dave Hammond and vehicle technician

Excellent customer service-professional, courteous and efficient!

K. Burris is fantastic

Repair was scheduled and complete as outline by service advisor.

Service Advisors are excellent in customer service and mechanic did a great job

Always very personable, knowledgeable and professional staff members! Thank you

Excellent experience, first time customer. I will be back

The salesman Luis was extremely knowledgeable. He was able to show me the differences between a Tahoe and a Yukon. He also had an extreme knowledge of all the bells and whistles. I was extremely impressed by his enthusiasm and his professionalism. I would 100% recommend him to any friend looking to buy a Chevy or GMC product.

Everyone was very professional and courteous

The staff were friendly and very professional and the job was done quick timing

Awesome service! I came back to Koons after purchasing a Dodge 10 years ago, I will definitely be back for my next vehicle.

Rico and the team was fantastic. How car buying SHOULD be. I pointed out an issue with the car I was buying and didn't have to remind them, they were on it. I didn't feel pressured in the finance room. The team did a great job of answering questions, giving me options and helping figure out what was best for me.

First time using Koon’s to service my truck. Friendly atmosphere and extremely easy to work with. My truck was in and out. Facility is clean and easy to get to. I have used other dealers where the experience has not been anywhere near as pleasant. I will be coming back to Koon’s moving forward.

Very nice staff

Rico is great.

Timely service on a Saturday to get back to enjoying my weekend

Transfer was quick and painless

Took good care of my vehicle and got the repairs taken care of!

service department was great from start to finish

They kept us informed and were very flexible with our drop off and pick up of our truck.

Arrived for my appointment at 7 AM on February 27, 2026. Checked in, and work on my car was started immediately. Work was completed 9 AM, and I was on my way back home. Excellent!!!!

Scott is the best.

Jordan was fantastic and a pleasure to work with

Great service team

Great service and experience.

Salesmen,Jack was very helpful. He had the Equinox ready for test drive when I arrived. he took his time answering all of my questions. I was happy with the price I paid and am very pleased with the car.

Service advisors were very helpful, especially at a busy time. They worked well as a team did not feel rushed at all plus they doubled checked my concerns.

Very good service

Dave is the best. Always so helpful!!!!!!!

Kyle was very professional, informative, and helpful. Service was quick and there were no damages to the car.

Dave Hammond, the service advisor, was wonderful, as was the entire team. Thank you so much for taking great care of my car.

Kacey by far is the best service rep I have ever worked with, I appreciate her attention to detail and professionalism.

Excellent customer service

Professional, friendly, timely

Jack Pepal did an excellant job.

Jack Pepal was awesom

Got there early for my scheduled appointment - they took me in right away and I was done and out in less than an hour. Service advisor was courteous and answered all my questions. Documentation provided via email/pdf was informative. Positive experience.

Fast service

Amazing experience as always.

My experience was excellent, everyone I encountered was professional and friendly.

Rico had the car ready for me to test drive when I arrived. He made the whole process smooth and enjoyable. Hamza was excellent in explaining the financing and various coverages available to me. I will look to this shop for future car buying needs.

We came in ready to look for a new truck. Even though it was raining off and on, Zak met us quickly. I explained what I was looking for and he found us the interiors and exteriors that I thought I might like. He even had to go to overflow lots to find some of my wish list items. We picked out the truck I liked and while we waited for financing, he helped me set up my phone app and get a copy of my title from the DMV. It saved us from making multiple trips and I'm sure many phone calls. A great experience in what is normally quite frustrating.

Excellent

great service

No solving my car problems

Always great

Efficient process, staff was very communicative. No surprises.

Services advisors took care of my vehicle and made sure all warranty’s covered the cost of the repairs.

Dealership was great. We like the car which is a 2026 Yukon Denali. Our only disappointment with the vehicle was to not have 3rd row floormat and back cargo mat. Also, the glove box manuals do not come in a folder or cover.

Great customer service and communication from Anishia.

Dave Hammond was outstanding during my service visit. He and Charlie took good care of my truck, and explained what was needed and kept me informed. They were able to keep the cost as affordable as possible and went over and above to take good care of me.

my rep Zaki was great. showed me several versions of the truck i ended up buying. Sales manager was great and the process was smooth.

I took my Bolt to the dealership because there was a warning light for the main battery after replacing the 12 volt battery. They got it in quick, tested it for a battery drain, cleared the warning light. 4 /5 stars because they didn't call me to tell me what the status was - the service rep had gone home sick and the service desk was backed up trying to cover. Which is completely understandable.

My oil change and tire rotation were quick and efficient as always. The advisor desk was very shorthanded, and my normal advisor wasn't there, so I had to work with Dave, which I won't do again. No one answered the phone after several attemps, and Dave was very condescending.

Quick and timely service, respecting my time also

Helpful check in and quick process

The Service dept is excellent. Kacey always keeps me informed and is very knowledgeable.

Our experience was great. From the first call to purchases our new Tahoe, everyone we worked with was great. Javon was a great salesman and very knowledgeable. Wish every car buying experience was this easy!

Honest, fair and professional. Very helpful

It was great. Everyone was very professional and helpful.

Josh was very helpful in making sure to get me in and out asap. They also were kind enough to return some items I had left in my trade in vehicle. I highly recommend this dealer.

Mymed was a huge help

Excellent service from ( RICO) Salesman!

I brought my 2017 Chevy Trax in for repairs to the A/C, brakes and Turbo, the latter of which was under warranty. The repair took over a month to complete, but I was given a loaner car for that period. Unfortunately, my car's issues with braking have continued, and the A/C continues to blow hot air no matter the setting. To add insult to injury, I cannot get my calls returned to address the issues.

Quick and simple, car running well

Always Excellent Customer Service from Kacey B.

It was a completely satisfying service visit. Excellent teamwork!

Great service as per usual

Excellent service

service was good, but price on some items were very high.

Grate people very helpful, Josh sales manager and karim sales associate was nice 3rd time to purchase from Koons .

KACEY is the best!

Everything went very smooth! Great salesperson (Rico). Very helpful! 😃

Zaki and Hamza got me the car I wanted, fair value for my trade and a deal I could live with. Can’t ask for much more than that!

The service was good. As always, the team was fast and effective. It was odd that it was advertised as a free service yet you had to charge me for labor. I guess I didn't read the fine print. That's not a fun surprise to get. Also, I had a coupon for $10 off and when Dave rung it up, it took a long time and it ended up being $7 off. ??? Oh well. Also, its interesting that you updated my software and it reset the charging control to 100% charge. Which Chevy has ALWAYS told me that it should be at something like 75-80% because charging regularly to 100% could damage the battery. So anyone that you haven't told about that is going to be charging at 100%. Hopefully that isn't intentional.

Smooth sailing. Greatly appreciate the shuttle service.

Trust, reliable, friendly service. Kudos to Dave Hammond being my service writer over the years.

All the dealer employees were personable and professional. The salesman was focused on finding a vehicle that met our expectations while giving us his full attention while providing generous selection of vehicles to review. After we chose a truck, he explained the features of the truck and demonstrated their use. He then introduced us to the finance officer to finish the purchase. The finance officer explained various payment and warranty options again with ease and professionalism. I would without hesitation recommend these guys to anyone looking for new vehicle.

Professional, friendly and timely service. Thank you!

Service lady was excellent. She help me from being to end

I was there for service on my GMC Yukon. The service Rep was the best yet.

My experience was great. Dave always takes care of us! He’s committed to ensuring that all our needs are met.

The Koons dealership salesperson carefully explained the features of the 2026 Yukon Elevation vehicle as well as the Koons Finance Manager was excellent with presenting the entire financing and available options to cover the extended warranty features on this vehicle. Koons was able to get any excellent auto loan financing rate that beat our available loan rate options. All and all, a great location to buy a new car.

Luis was an awesome representative of the dealership. I will definitely work with him and the dealership again!

Kacey is definitely the Koons Gold standard when it comes to excellence. She is a Rock Star!

Very easy buying experience. Sales staff and financing staff did a great job.

My experience was fantastic, my representative Zaki was very helpful and made the process enjoyable and easy. The guy helping with financing was also very helpful. Highly recommend Koons GMC.

The experience was pain free and Jack was amazing.

Our car salesman Javon was very knowledge and polite. He made the entire experience smooth and easy

I arrived a bit early. My car was anddressed immediately. We discussed the things I felt the car needed, and in about an hour, I was in my way. Prompt service is always appreciated, and professional treatment is a must. I would highly recommend Koons GMC for routine maintenance.

Didn’t take too long and staff was friendly